What is an ATM card?

An ATM card is a plastic card that looks like a credit card. It allows you to do the same things at a bank machine or Automatic Teller Machine (ATM) as you would at a bank. You can get cash, deposit money, check account balances, and receive a copy of your statement--all electronically--by using your ATM card and the password to your account, which is called your Personal Identification Number, or PIN. What are the benefits of having an ATM card? ATM cards provide give you a convenient way to get cash, make deposits and check how much money you have in your account. ATMs make cash available 24 hours a day, seven days a week at many locations. You can use ATMs that are located at all of your bank's locations as well as those at other banks, grocery and drug stores, office buildings, and street corners across the United States and worldwide. ATM cards can often be used to buy things. When you buy something using your ATM card, the money is taken directly from your checking or savings account. Some stores allow you to get extra cash from your account when you buy something with your ATM card. Using your ATM card in a store is called a point-of-sale transaction. While using an ATM card can cost you a dollar or two to each time you use it, point-of-sale transactions do not, so they are a good way to get cash out of your bank account when you need it.

What are the costs of having an ATM card?

Most banks charge fees for using an ATM card, so you'll want to ask about their charges. Many banks will not charge a fee for you to use ATMs at their bank locations, but you can get charged a dollar or two if you use an ATM somewhere else. If you use ATMs a lot, the fees can add up quickly. Look for ways to avoid charges by using your own bank's ATMs or getting extra cash when you buy things with your ATM card. How do I get an ATM card? Most banks and credit unions offer ATM cards. They are usually connected to a checking or savings account. When you go to a bank to open an account, you may be given an ATM card automatically. If you are not offered an ATM card, ask for one.

What to do if you are getting the message on the ATM “INVALID CARD”?

There could be a track problem with the card. First, the customer should try a transaction in some other ATM on State Bank Group Network, and if he is getting the same message, the card has to be replaced.

What is Mini Statement ?

It is statement of account showing last 5 transactions, in the account.

How secrecy of PIN is maintained?

If at any time customer feels that the PIN has been inadvertently or otherwise divulged to any one he should change the same immediately.

How often PIN can be changed?

PIN can be changed as often as required. This is to maintain secrecy and prevent any misuse of the ATM-cum-Debit card.

Is Bank responsible for the refusal by any Merchant Establishment (ME) or Point Of Sales to accept or honor the card?

No. Nor shall the bank be responsible in any respect for the goods or services supplied to the cardholder.

What are procedures of applying for ATM card issuance?

In order to apply for issuing ATM card, please go to AGRIBANK’s branches: - To make application for ATM card issuance - To present copies of ID card and passport In the case that you wish to use ATM service while carrying out procedures to open payment deposit account, register the ATM service in the registration form of opening an account.

What do you benefit from using ATM card?

You don’t need to bring with you an amount of money, but are possible to withdraw cash at points placing ATM through out the country.

Is it possible to withdraw foreign currency at ATM of AGRIBANK?

No, it isn’t. You are only able to withdraw cash in VND at ATMs. All transactions conducted at ATMs are in VND.

Which case is the card swallowed?

The card will be swallowed in the following cases: Case 1: The card is in the list of black card. Case 2: Wrong PIN number is entered over 3 times. Case 3: The machine waits over 30 seconds when the button relating to the service is not pressed.

What would I do if the card were swallowed?

Please contact the issuing branch to receive the card.

Is it able to enjoy interest when using ATM account?

The amount of money in ATM account will enjoy the non-term interest rate.

Is ATM card able to be used internationally?

At present, it is only used in Vietnam, not internationally.

What would I do if I forgot the PIN number?

Please go to the card issuing bank to ask for a new PIN number.

What would I do if my card were revoked?

Please contact the card issuing branch to prepare procedures to take back the card.

What is credit card?

Credit card is a means of payment which is issued by AGRIBANK and has a given limit. It is used to pay for commodities, services or advance cash within Vietnam during a given period.

What are benefits of credit card?

- Buying commodities, services at card accepting units of AGRIBANK nationwide. - Advancing cash at cash advancing network including: ATM system, transaction counter and card accepting units of the bank. - Purchasing and spending first, payment later in Vietnam dong without suffering from interest rate for maximum period of 45 days. - Being safe because you don’t have to bring with you a large amount of money when purchasing commodities, services. - Being comfortable for payment anywhere, anytime. - Allowing relatives to use the credit limit of major card owner to buy commodities and services, and advance cash (minor card). - Being comfortable to manage traveling and business fee of the staff (for company card). - Enjoying preference, special promotion of the bank as well as card accepting units. - Enjoying 24h/24h customer service.

Where can I advance cash by using credit card?

With credit card, you can advance cash at cash advancing points such as ATM, card accepting units, transaction counters of the bank.